AWS Infrastructure Services is seeking a skilled Data Centre Operation Technician to join our team. This role is crucial for maintaining and enhancing the global AWS infrastructure that powers cloud computing for millions of customers. You will be part of a dynamic, diverse team responsible for the design, planning, delivery, and operation of our data centers, ensuring high standards of safety, security, and cost-efficiency.

This is an exceptional opportunity to work with cutting-edge technology and contribute to shaping the future of cloud technology in India. Amazon Web Services (AWS) is the world's leading cloud platform, and we are committed to continuous innovation and delivering unparalleled customer experiences. We foster an inclusive culture that values bold ideas and empowers employees to take ownership and drive completion.

At Amazon, we believe in work-life harmony, offering flexibility and support to ensure our team members thrive both professionally and personally. Our inclusive environment, with employee-led affinity groups, encourages collaboration and celebrates unique perspectives, fueling our constant innovation.

As a Data Centre Operation Technician, your primary role is the meticulous maintenance and upkeep of critical data center infrastructure. This includes hands-on server rack installation, effective hardware break-fix across various components, and adept troubleshooting of network issues.

You will be the first point of contact for internal teams and external service partners, managing trouble tickets to meet assigned SLAs. Responsibilities extend to responding to emergent situations that impact operational stability, performing on-call duties, and participating in scheduled maintenance and change management activities.

Further duties involve contributing to metric analysis and goal achievement discussions in team meetings. You will also be expected to document technical issues, conduct root cause analysis for operational problems, and contribute to process improvement initiatives. More experienced technicians may also mentor junior team members. The role involves physical tasks, including lifting equipment up to 18kg, working in confined spaces, and adhering strictly to health and safety guidelines, as well as participating in 24x7 shift rotations.

The ideal candidate possesses at least two years of experience in computer hardware troubleshooting and repair, complemented by a minimum of one year in computer networking. A high school diploma or equivalent is required.

We are looking for individuals with a passion for technology and a proactive approach to problem-solving. While not strictly mandatory, experience in effectively managing customer interactions during problem resolution and maintaining efficient operations under pressure would be highly beneficial.

Amazon Web Services is an equal opportunity employer. We celebrate diversity and encourage applications from candidates with diverse experiences, even if they don't meet every preferred qualification. If you require workplace accommodations, please visit the provided link for more information.