Join Optum, a global healthcare technology organization dedicated to improving lives through innovative solutions. As a Data Engineering Analyst, you will play a crucial role in optimizing health outcomes by connecting individuals with the care, resources, and data they need. This role offers a dynamic work environment with talented peers, comprehensive benefits, and opportunities for career growth. Be part of a culture that prioritizes inclusion and collective advancement.

Our mission at UnitedHealth Group is to empower healthier lives and enhance the effectiveness of the healthcare system for all. We are committed to addressing health disparities and ensuring equitable care delivery.

Key responsibilities include monitoring product performance using enterprise tools and responding to system alerts for application failures. You will ensure 100% uptime for products by monitoring production status and communicating any issues. This involves performing initial analysis, collaborating with partner teams for issue resolution, and managing product infrastructure. The role also entails setting up incident bridge calls for troubleshooting, documenting ongoing conversations, and monitoring product dashboards on cloud infrastructure. Adherence to all company policies and directives, including those related to work schedules and flexible arrangements, is expected.

- Track and monitor product performance via enterprise tools. - Respond to system-generated alerts and escalations. - Ensure 100% product uptime and manage production issues. - Perform initial analysis and collaborate with partner teams. - Manage product infrastructure and related processes. - Set up incident bridge calls for troubleshooting. - Document troubleshooting conversations and updates.

Candidates should possess a Bachelor's degree in Computer Science, IT, or a related field, along with at least 2 years of experience in customer support, preferably in technology or voice-based roles. A solid understanding of ITIL/ITSM processes, particularly Incident Management, is essential. Proficiency in Microsoft Word, PowerPoint, and Excel, including basic reporting, is required. Familiarity with SQL, database fundamentals, or other programming languages is beneficial.

Proven strengths in verbal and written communication, analytical thinking, problem-solving, and attention to detail are necessary. The ability to effectively communicate with both internal stakeholders and external clients is critical. A strong technical aptitude and the capacity to rapidly learn new technologies, tools, and processes are also key qualifications for this role. Flexibility to work 24/7 shifts, including holidays and weekends, is required.