NTT DATA seeks a skilled Senior IRM Engineer to optimize our ServiceNow Core Platform, driving business process enhancement and superior service delivery. Join our innovative and inclusive global team.

This role is based in Pune, Maharashtra, India. We are a leading technology services company committed to client success and digital transformation.

Key responsibilities include designing and implementing ServiceNow Core Platform solutions, customizing capabilities like Quality Code tools and global tables. You will collaborate with stakeholders to define requirements, develop scripts for task automation, and integrate with external systems.

Further duties involve ensuring platform stability, monitoring performance, implementing tuning, and managing system upgrades. Release cycle management, deployment planning, and execution are critical. You'll also provide advanced support, troubleshoot issues, implement bug fixes, and conduct root cause analysis. Maintaining a strong grasp of ServiceNow best practices, processes, and security protocols is essential.

We are looking for an experienced engineer to mentor junior team members, guiding them on ServiceNow development and configuration best practices. Staying current with the latest ServiceNow updates and evaluating their potential benefits for the organization is also a key aspect of this role.

This position requires a deep understanding of the ServiceNow platform, with a focus on its core capabilities and customization potential. Experience in scripting, automation, and system integration is vital for success in this role. A proactive approach to system maintenance, performance optimization, and release management is expected.