Join AWS Infrastructure Services, the team responsible for the design, planning, delivery, and operation of all global AWS data centers. We are the backbone of the cloud, ensuring seamless access to innovation for our customers by managing servers, storage, networking, power, and cooling equipment. This is an opportunity to tackle complex challenges within a dynamic environment alongside a diverse team of engineers, operations managers, and security experts.

We foster an inclusive culture that embraces bold ideas and empowers individuals to see them through to completion. If you're passionate about technology and driven to contribute to the world's leading cloud platform, this role is for you.

As a Data Centre Operations Technician, you will be the primary contact for internal and external stakeholders, resolving a variety of technical challenges.

Key responsibilities include: - Prioritizing and resolving trouble tickets to maintain high system reliability. - Serving as an escalation point for systems and network hardware issues, including deep dives into Linux server and XEN service virtualization problems. - Troubleshooting technical issues across systems, networking, and power/mechanical infrastructure. - Remediating physical layer and power outages. - Participating in data center power and cooling events. - Meeting 24x7 on-call requirements and responding during shift rotations. - Installing and configuring host racks according to internal SLAs. - Triaging and resolving trouble tickets for all devices within your region. - Acting as the data center point of contact for high-severity issues. - Performing physical replacement of server and network device parts, ensuring correct rotation of spares. - Contributing to defining metrics to enhance customer uptime. - Enforcing security best practices and interacting with third-party vendors and contractors. - Proposing ideas to improve operational efficiency and participating in high-impact projects.

We are seeking individuals with a solid foundation in computer networking and operating systems.

Essential qualifications include: - A minimum of 2 years of experience in computer networking. - At least 1 year of experience with Linux operating systems. - A Bachelor's degree in Information Technology, Computer Science, or a related field.

Preferred qualifications that will enhance your application include: - Proven ability to manage customer interactions effectively during problem resolution and perform under pressure. - Experience utilizing ticketing systems for work and priority management. - Familiarity with cabling infrastructure best practices and methodologies. - Hands-on experience in a data center environment, including racking and stacking equipment, cable management, and hot/cold aisle containment.