Join AWS Infrastructure Services, the team responsible for the design, planning, delivery, and operation of AWS's global infrastructure. We ensure the continuous availability of the cloud, supporting data centers and all the essential equipment that powers customer innovation. This role offers the chance to tackle complex challenges within a dynamic and inclusive environment alongside a diverse team of engineers and specialists.

Amazon Data Services India Private Limited (ADSIPL) is seeking a skilled Data Centre Linux & HW Engineer to contribute to the expansion of AWS Cloud offerings. We foster a creative and challenging atmosphere that encourages personal development, maintaining AWS computing environments securely, scalably, and cost-effectively. Career progression is integral to our culture, with development plans available for those interested in Systems, Network, Database Engineering, Software Development, AWS Support, Technical Operations, or Project Management.

As a Data Centre Operations Technician, you will be a key member of the Operations team, ensuring the maintenance and upkeep of data center infrastructure. Your responsibilities will encompass server rack installation, hardware break-fix on various components, and troubleshooting network issues. You'll respond to critical situations affecting operational stability and act as a primary point of contact for internal and external service partners.

You will manage trouble tickets within defined SLAs using a directed workflow, serving as the initial contact for hardware troubleshooting. This role includes performing on-call duties, participating in scheduled maintenance, and change management activities. Regular team meetings will involve metric analysis and goal achievement discussions. You will contribute to documentation through root cause analysis and process improvement initiatives within the data center environment.

Key day-to-day activities include supporting data center infrastructure equipment such as racks, servers, networking devices, and hardware components. You will follow ticket-based instructions for systematic problem resolution and perform routine hardware operations, including rack installation and server break/fix. The role requires participation in on-call duties and shift rotations covering 24x7 operations.

We are looking for individuals with a strong foundation in server hardware and components, along with knowledge of fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies. A minimum of 2 years of direct data center experience is required.

Preferred qualifications include experience working within a colocation data center facility, hands-on experience with computer hardware troubleshooting and repair, and familiarity with networking concepts. We value diverse experiences, so even if you don't meet every preferred qualification, we encourage you to apply. If your career path is unconventional or includes alternative experiences, please do not hesitate to submit your application.