Join AWS Infrastructure Services, the backbone of the cloud, responsible for the design, delivery, and operation of global data centers and the critical equipment that powers them. We tackle complex challenges with thousands of variables, ensuring customers have uninterrupted access to essential innovation. This is an opportunity to be part of a diverse, forward-thinking team dedicated to maintaining the highest standards of safety and security while delivering unparalleled capacity at the lowest cost.

Our Data Center Operations team is at the forefront of designing, installing, and maintaining the world's largest cloud computing infrastructure. We are seeking a skilled Data Centre Linux & Hardware Engineer to elevate our AWS Cloud offerings. Amazon Data Services India Private Limited (ADSIPL) provides an exciting, dynamic, and challenging environment that fosters creativity and personal growth, ensuring AWS computing environments remain secure, scalable, and cost-effective. We are committed to your career progression, offering development plans for paths in Systems, Network, Database Engineering, Software Development, AWS Support, Technical Operations, or Project Management. Your journey begins on Day One.

As a Data Centre Operations Technician, you will be integral to the Operations team, focusing on the maintenance and upkeep of data center infrastructure. Your duties will encompass server rack installation, hardware break-fix across various components, and troubleshooting network issues. You will be expected to respond effectively to emergent situations impacting operational stability.

You may serve as the primary contact for both internal teams (e.g., Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers). You will work to meet SLAs for assigned trouble tickets through a directed workflow, acting as the first line of support for hardware troubleshooting and technical issues. On-call duties are required, involving participation in Data Center operations, scheduled maintenance, and change management activities.

This role involves active participation in team meetings for metric analysis and goal achievement discussions. You will be responsible for understanding and applying departmental policies, including safety and security protocols. Contributing to technical documentation through root cause analysis of operational issues and participating in process improvement initiatives for the data center environment are key aspects of this position. More experienced technicians will mentor junior team members. This role operates on a 24x7 shift rotation basis.

Essential qualifications include a solid understanding of server hardware and components, as well as familiarity with fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies. A minimum of 2 years of direct experience in data center operations is required.

Preferred qualifications extend to experience working within a colocation data center facility, proven experience in computer hardware troubleshooting and repair, and a strong background in networking. We encourage candidates to apply even if they don't meet every preferred qualification, as we value diverse experiences and backgrounds. If your career path is unique or non-traditional, we invite you to explore this opportunity.