Join AWS Infrastructure Services to maintain and grow the world's leading cloud computing infrastructure. We are seeking a skilled Data Centre Technician who is passionate about technology to help us elevate AWS cloud offerings. This role offers a dynamic environment that fosters creativity and personal development, ensuring AWS computing environments remain secure, scalable, and cost-effective.

As a Data Centre Technician, you will be a key member of the Operations team, responsible for the upkeep and maintenance of data center infrastructure. Your duties will include server rack installation, hardware break-fix across various components, network issue troubleshooting, and responding to critical operational stability incidents. You will serve as the primary contact for internal teams and external service partners, addressing hardware and technical issues within service level agreements (SLAs).

Key responsibilities also encompass performing on-call duties, participating in scheduled maintenance, and change management activities. You will contribute to metric analysis in team meetings, understand and apply departmental safety and security policies, and document technical issues through root cause analysis. More experienced technicians may also mentor junior team members.

We are looking for individuals with foundational knowledge of server hardware, fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies. A minimum of two years of data center experience is required for this role. Experience in a colocation data center facility, computer hardware troubleshooting and repair, and networking are considered advantageous.

This position involves tasks within compact server and equipment enclosures and requires participation in a 24x7 shift rotation. Amazon values diverse experiences; if you don't meet every preferred qualification, we still encourage you to apply.