Join Microsoft's Cloud Operations & Innovation (CO+I) team as a Data Center Technician (DCT). This is a critical, hands-on role focused on maintaining the core infrastructure powering Microsoft's online services, including Azure, Office 365, and Xbox. You will gain deep insights into data center operations, develop mentoring capabilities, and enhance your understanding of security and data management. This position offers significant opportunities for career growth within a global leader in cloud technology.

Our expansive global infrastructure, with over 200 data centers in 32 countries, supports billions of users and millions of businesses. We are committed to environmental sustainability and continuous evolution to meet the dynamic demands of a world-class cloud provider. Microsoft fosters a culture of innovation, respect, integrity, and accountability, empowering every individual to achieve more.

Key responsibilities include performing hardware deployments, staging, setup, troubleshooting, and diagnostics of IT equipment. You will execute hardware decommissioning for routine changes and refreshes, adhering strictly to Standard Operating Procedures. Performing post-execution quality checks to ensure proper grounding, labeling, and cabling is essential. You'll also communicate and escalate incidents effectively to management and engineering specialists, assist colleagues with complex tasks, and contribute to a positive team environment. Completing required training and learning from experienced technicians is a vital part of this role, demonstrating accountability and ownership for service quality and the data center facilities.

We are seeking individuals with a Diploma and a minimum of 2 years of industry experience in data center or critical environment facilities. Strong troubleshooting and problem-solving skills are essential, along with the ability to meticulously follow documented processes and work safely in a mission-critical setting. Excellent communication and teamwork skills are required. This role demands flexibility to work non-standard hours, including shifts, weekends, and holidays, as dictated by business needs. The position is 100% onsite. While not mandatory, candidates with 2+ years of experience supporting IT equipment or related technologies and relevant certifications (CompTIA A+, Server+, Network+, Basic Structured Cabling) will be highly regarded. A Microsoft Cloud Background Check is a mandatory requirement.