Join our dynamic team as a Data Center Support Services Technician, crucial for the seamless delivery of technical support and installations within an Oracle Cloud Infrastructure (OCI) datacenter. This role involves hands-on break-fix tasks, including hardware, network, cabling, and rack deployments, alongside site planning and issue escalation.

Your primary focus will be on prioritizing ticket queues, resolving escalations, and clearing any blocking issues. This ensures the continuous delivery of technician activities, strictly adhering to internal policies and service level agreements (SLAs).

Key responsibilities include break/fix operations and hardware maintenance such as replacing server components, upgrading servers, and proactive hardware upkeep. You will also handle network configuration, installation, and augmentation, validating cabling and network connectivity.

Provide critical technical support and troubleshooting by monitoring ticketing environments and implementing solutions within SLAs. Uphold safety and compliance by driving adherence to Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs), while ensuring site rules and security procedures are followed.

Contribute to continuous improvement by identifying recurring problems and escalating them to senior peers and the global team. Collaborate with project teams and colocation partners, acting as a technical liaison to resolve resiliency, reliability, and availability risks. Ensure contractors and vendors meet service level agreements and contribute to quality assurance through process creation and training.

This role requires an ability to complete moderately complex tasks in accordance with project requirements, with the flexibility to shift priorities as needed. You will collaborate effectively with the team to deliver impactful work and build partnerships across related teams.

We are seeking individuals who can follow procedures to identify and resolve moderately complex or non-routine issues, escalating when necessary. You will collect and review data to troubleshoot errors and assist the team with routine issues.

An eagerness to continuously learn new skills and tools in your area of specialization is essential. You should be proactive in seeking feedback and training to enhance performance. Additionally, recommending ideas to increase efficiency and effectiveness of non-standard processes and workflows is encouraged.