Join our team as a Data Center Support Services Technician and be instrumental in ensuring the seamless operation of our Oracle Cloud Infrastructure (OCI) data centers. This role focuses on delivering high-quality technical support and executing installations, encompassing hardware, network cabling, and rack deployments. You'll play a vital part in site planning, managing escalations, and ensuring efficient problem resolution.

Your efforts will directly contribute to maintaining service level agreements by prioritizing ticketing queues and resolving critical issues. This position involves providing 24x7 site coverage and requires participation in shift rotations.

Key responsibilities include performing break/fix tasks and hardware maintenance, such as replacing server components and upgrading systems to ensure optimal performance throughout their lifecycle. You will also implement network communication solutions, including cabling and network equipment, and validate connectivity to ensure error-free operation.

Troubleshooting and technical support involve monitoring ticketing systems, guiding junior technicians, and implementing technical solutions to enhance system performance. Adherence to Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs) is crucial, along with upholding security, health, and safety guidelines.

You will also contribute to continuous improvement by identifying recurring issues, escalating them, and assisting in training efforts for less experienced colleagues. Collaboration with project teams and colocation partners to validate system installations and performance is also a key aspect of this role.

This role requires 0 to 2 years of experience in Data Center Operations. Fluency in English, both written and spoken, is essential.

The position involves completing assigned tasks, shifting priorities as needed, and collaborating effectively with team members to achieve objectives. Problem-solving skills are necessary for identifying and resolving issues, escalating when appropriate, and reviewing data to troubleshoot errors.

Continuous learning and skill development are encouraged. You will be expected to proactively seek new knowledge, tools, and training to enhance performance and contribute ideas for increasing the efficiency and effectiveness of existing processes and workflows.