Join Amazon Web Services (AWS) as a Data Center Operations Technician and be instrumental in maintaining the global infrastructure that powers the cloud. You'll be part of a dynamic team responsible for the design, planning, delivery, and operation of AWS data centers, ensuring our customers have continuous access to the innovation they rely on.

This role is within AWS Infrastructure Services, where we tackle complex challenges across thousands of supply chain variables. You will collaborate with a diverse group of engineers and specialists, upholding the highest standards of safety and security while delivering immense capacity at the lowest possible cost. Experience an inclusive culture that fosters bold ideas and empowers you to see them through to completion.

As a Data Centre Operations Technician, you will be the key point of contact for internal customers, facing new challenges daily. Your responsibilities will include:

- Troubleshooting advanced hardware issues across servers, storage, and networking equipment on a 24/7 basis. - Maintaining exceptional levels of system reliability and availability. - Contributing to projects that enhance operational efficiencies and sharing knowledge with a global network of experts. - Assisting in training less technical staff on best practices for service owner issues. - Participating in the Amazon hiring process through candidate interviews to help build a great team.

This role offers a day-to-day filled with hands-on work:

- Performing installations and configurations for data center servers and network systems. - Installing, troubleshooting, and replacing internal and external hardware components for servers and network devices. - Working within a ticket-based system to resolve problems systematically. - Adhering to a rotational shift schedule to ensure high system reliability. - Collaborating with internal teams, sharing innovative ideas, and contributing to projects that improve the data center work environment and overall efficiency.

Basic Qualifications include 1+ years of computer networking experience and a Bachelor's degree in Information Technology, Computer Science, or a related field. Preferred qualifications encompass experience in cramped or elevated spaces, effective customer interaction under pressure, managing work via ticketing systems, and familiarity with cabling infrastructure best practices and data center environments (e.g., racking, stacking, cable management).