Join AWS Infrastructure Services, the team responsible for the global infrastructure that powers the cloud. We are seeking a Data Center Operations Tech (L4) to play a crucial role in ensuring the continuous operation of our data centers.

You will be part of a dynamic, cross-functional team comprising software, hardware, and network engineers, alongside supply chain and security experts. Your work will directly contribute to delivering exceptional standards of safety and security, while providing immense capacity at the lowest possible cost for our customers.

We foster an inclusive culture that encourages bold ideas and empowers individuals to see their contributions through to completion. Diverse experiences are highly valued; if your career path isn't traditional, we still encourage you to apply.

As a Data Centre Operations Tech, you will be the primary point of contact for internal customers, tackling diverse daily challenges.

Key responsibilities include: - Troubleshooting technical issues on advanced hardware, including servers, storage, and networking devices, on a 24/7 basis. - Maintaining high levels of system reliability and availability. - Participating in projects aimed at enhancing operational efficiencies and sharing knowledge with a global network of technical experts. - Training less technical staff on best practices for service owner issues. - Contributing to team growth by participating in the Amazon hiring process and candidate interviews.

To excel in this role, you should possess a Bachelor's degree in Information Technology, Computer Science, or a related field, coupled with at least two years of experience in data center operations, critical environments, computer hardware repair, infrastructure cabling, or network deployment.

Essential skills include strong computer hardware troubleshooting and repair capabilities. Experience in dealing effectively with customers during problem resolution and operating efficiently under pressure is also highly beneficial, as is familiarity with managing work and priorities through a ticketing system.

While not mandatory, experience working directly in a data center environment, including tasks like racking and stacking equipment, cable management, and understanding hot/cold aisle containment, will set you apart.