Join AWS Infrastructure Services, the team responsible for the design, planning, delivery, and operation of all AWS global infrastructure. We are the backbone of the cloud, ensuring customers have continuous access to the innovation they rely on. You will be part of a diverse team of engineers, operations managers, and specialists working on complex challenges within a 24/7 environment.

Embrace an inclusive culture that values bold ideas and empowers you to drive them to completion. Collaborate across AWS to maintain the highest standards of safety and security, delivering immense capacity at the lowest possible cost for our customers. If you are passionate about keeping the cloud running, this is your opportunity.

As a Data Center Operations Tech, you will be the primary point of contact for internal customers, tackling diverse daily challenges. Key responsibilities include troubleshooting advanced hardware issues for servers, storage, and networking devices around the clock.

You will be instrumental in maintaining high levels of system reliability and availability. Participate in projects to boost operational efficiencies, sharing your expertise with a global network of technical professionals. Additionally, you will train less technical staff on best practices and contribute to building a strong team through involvement in the Amazon hiring process.

A Bachelor's degree in Information Technology, Computer Science, or a related field is required, along with a minimum of 2 years of experience in data center operations, critical environments, computer hardware repair, infrastructure cabling, or network deployment.

We are seeking individuals with proven experience in computer hardware troubleshooting and repair. Preferred qualifications include customer-facing experience during problem resolution and efficient operation under pressure, proficiency with ticketing systems for work and priority management, and hands-on experience in a data center environment such as racking and stacking equipment, cable management, and hot/cold aisle containment.