Join AWS Infrastructure Services, the team responsible for the global cloud infrastructure. We design, plan, deliver, and operate all AWS data centers, ensuring continuous innovation for our customers. This role is crucial for supporting the servers, storage, networking, power, and cooling equipment that power the cloud. You'll tackle complex challenges within a vast supply chain and contribute to delivering unmatched capacity at the lowest cost.

You'll be part of a diverse team including software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. Collaboration across AWS is key to maintaining high standards of safety and security while achieving cost-efficiency. We foster an inclusive culture that values bold ideas and empowers ownership from inception to completion.

As a Data Center Operations Tech, you will serve as the primary point of contact for internal customers, addressing diverse daily challenges. Key responsibilities include troubleshooting advanced hardware issues on servers, storage, and networking devices 24/7, and maintaining high levels of system reliability and availability.

You will actively participate in projects to improve operational efficiencies, sharing your expertise with a global network of technical professionals. This role also involves training less technical staff on best practices for service owner issues and contributing to team building through involvement in the Amazon hiring process and candidate interviews.

A Bachelor's degree in Information Technology, Computer Science, or a related field is required. Essential qualifications include demonstrable experience with computer hardware troubleshooting and repair.

Preferred experience encompasses effectively handling customer interactions during problem resolution and operating efficiently under pressure. Familiarity with managing work and priorities through a ticketing system is beneficial. Experience in a data center environment, including tasks like racking and stacking gear, cable management, and understanding hot/cold aisle containment, is highly valued.