Join frog, part of Capgemini Invent, a global network of studios dedicated to partnering with customer-centric enterprises. We drive sustainable growth by building and orchestrating large-scale experiences, leveraging data and technology to invent the future of customer experiences. Our culture is curious, collaborative, courageous, and inclusive, valuing humor, positivity, and community alongside performance.

Our Customer Transformation team collaborates with clients to enhance their digital capabilities and elevate Sales and Services offerings. We design tailored solutions that boost Customer Satisfaction, integrating strategy, design, data, and technology for sustainable growth and profitability.

In this role, you will be instrumental in designing comprehensive CX strategies and target operating models, alongside reengineering business processes. You will lead consulting engagements that encompass strategic planning, business model innovation, competitive analysis, and transformation roadmapping across various sectors.

Key activities include benchmarking and developing future-state CX journey maps, personas, communication plans, and initiatives. You will also focus on experience prototyping and journey automation, identifying critical pain points and areas for improvement to define optimal future states. Your business acumen will be crucial in developing strategic alternatives and project approaches.

We are seeking individuals who excel at blending technological understanding with strategic analysis and agile project methodologies. A strong ability to research and synthesize industry reports, Capgemini insights, and best practices to solve client challenges is essential.

Candidates should possess a degree from a premier institution with a focus on business, technical, or information technology. Demonstrated reliability, a strong team spirit, and a cultural alignment with a leading global consulting firm are highly valued.