Embark on a rewarding career journey with EY, a global leader committed to fostering a supportive and inclusive environment where your unique talents can flourish. We are seeking a talented Senior Associate – CX Coordinator to join our Client Experience team. This role is pivotal in empowering CX Global/Regional leaders to effectively manage client experience programs. You will collaborate closely with regional leaders, gather and analyze client feedback, identify trends, and develop actionable recommendations to elevate client satisfaction and loyalty. Join us to build an exceptional career and contribute to a better working world.

Key responsibilities include managing all CX program-related inquiries, ensuring efficient workload management to meet deadlines, and implementing client feedback frameworks. You will coordinate logistics for focus groups, prepare reports and dashboards, and conduct quantitative and qualitative analysis. Maintaining regional databases, optimizing processes for feedback gathering, and cross-training peers on reporting initiatives are also crucial aspects of this role. You may also be responsible for managing a shared mailbox to ensure seamless communication.

The ideal candidate possesses strong multi-tasking, prioritization, communication, organizational, and time management skills. Proficiency in Excel, PowerPoint, and Power BI is essential, with added advantage for experience in visualization tools like Spotfire or Alteryx. Excellent research and analytical abilities are required to simplify complex information for diverse audiences. Prior experience in generating insights, strong oral and written communication, and effective teamwork with clients and management are vital. Experience in market research and prior knowledge of generating insights are preferred.