Join Emergent, a leader in autonomous coding agents, and shape the future of software development. We're revolutionizing how applications are built, tested, and deployed directly from plain language. Our cutting-edge systems are already powering millions of applications globally, backed by prominent investors and a team of distinguished professionals.

We are seeking a motivated Customer Success Manager (CSM) to join our dynamic team. This role offers significant ownership and the opportunity to make a substantial impact on a global scale. If you thrive in fast-paced environments and are passionate about driving customer value, this is the perfect opportunity.

As a Customer Success Manager, you will be the primary point of contact and trusted advisor for a portfolio of enterprise clients, ensuring their successful adoption and maximized value from Emergent's platform. You will drive retention and expansion initiatives, with a focus on Net Revenue Retention (NRR) and overall account growth.

Your responsibilities will include cultivating strong relationships with key stakeholders, proactively managing customer health (NPS/CSAT), and identifying potential risks or escalations. You will collaborate closely with Product, Engineering, and internal teams to resolve issues, enhance the customer experience, and uncover opportunities for account expansion.

We are looking for individuals with 6–10 years of experience in Customer Success, Key Account Management, or a similar customer-facing role, specifically managing enterprise clients. A proven track record of owning retention and expansion, including NRR, alongside proficiency in NPS/CSAT metrics, is essential.

Exceptional stakeholder management and communication skills are crucial for building rapport with senior customer executives. Strong problem-solving, project management, and cross-functional collaboration abilities are also required. A high-ownership mindset and the capacity to excel in a rapidly evolving environment are key attributes. Please note, this role requires alignment with US and European time zones due to customer location.