Join a dynamic Customer Experience & Success organization focused on empowering customers to achieve accelerated business value. This role is crucial for driving success with our strategic enterprise clients, ensuring they maximize the benefits of Microsoft's cloud platforms. If you have a passion for technology, cloud solutions, and IT Service Management, and thrive on making customers succeed in their transformational cloud projects, this opportunity is for you.

As a Customer Success Account Manager (CSAM), you will be the primary delivery leader and a key partner for our strategic accounts. You'll orchestrate post-sales delivery and support across the Microsoft and Partner ecosystem, ensuring the right resources are engaged at the optimal time to meet customer business outcomes.

This position offers significant career growth potential, allowing you to enhance your delivery management capabilities and deepen your expertise in cloud technologies and various industries. Microsoft is committed to fostering a culture of inclusion, innovation, and growth, where every employee can achieve their full potential.

Manage foundational relationships with key customer stakeholders and technical professionals, ensuring quality solution delivery and account health through collaboration with account team leaders and guidance from experienced colleagues.

Align customer objectives with Microsoft's current portfolio and develop Customer Success Plans that integrate with account priorities. Develop bookable programs of work to drive customer growth.

Support program planning, customer-facing program reviews, and prioritization of engagements. Engage with key technical stakeholders to address agreed-upon customer outcomes and account priorities, ensuring ongoing customer success.

Initiate conversations with customers to connect their objectives with Microsoft's technology and services, adopting the organizational and customer success strategy.

Serve as the Consumption and Usage Manager, tracking adoption and usage milestones. Identify areas for adoption improvement, take action to drive usage, and develop strategies to understand and address retention and churn risks within your customer portfolio.

A Bachelor's degree combined with over 3 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management is required. Alternatively, a Master's degree in a related field with 5+ years of relevant experience, or a minimum of 5+ years of direct industry experience will be considered.

Demonstrate a proven track record of leading complex technology programs for enterprise customers. Possess a strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms like AWS or Google Cloud.

Key qualifications include demonstrated experience in project or program management, service delivery, and stakeholder engagement. Excellent executive communication and relationship management skills are essential for building trust and influencing business and technical audiences.

Preferred qualifications include relevant Microsoft or equivalent certifications (e.g., Azure, Microsoft 365, AWS), experience working with large enterprise organizations, a background in consulting or professional services delivery, and experience operating effectively in a global, fast-paced, and matrixed environment.