Join a dynamic, AI-driven global sales team focused on empowering Small Medium Enterprises and Channel partners. We foster a culture of innovation, inclusivity, and customer obsession. This role is central to enabling strategic partners to maximize value from Microsoft's cloud platforms. If you're passionate about technology and driven by customer success, this is an opportunity to accelerate your career.

As a Partner Customer Success Account Manager (CSAM), you will be the primary delivery lead and trusted advisor for our strategic Microsoft partners. Your role involves orchestrating end-to-end post-sales delivery and support across the Microsoft and Partner ecosystem. By leveraging your technical acumen, business insight, and industry knowledge, you'll ensure partners achieve their business outcomes and accelerate their customers' value realization on our Digital Cloud platforms.

Key responsibilities include cultivating strong relationships with partner stakeholders to ensure quality solution delivery and business growth. You will lead partner success initiatives by aligning business objectives with Microsoft's portfolio, programs, and investments. This involves developing actionable plans and managing programs to meet agreed partner outcomes.

You will also strengthen partner technical capabilities and drive successful solution delivery through the ecosystem. Proactively engage partners to connect their business goals with Microsoft's offerings, adopting the partner growth strategy. Utilize your technical and industry expertise to identify opportunities that enhance partner offerings and enable digital transformation for their end customers.

Ideal candidates possess a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field, coupled with at least 9 years of experience in customer success, solution delivery, or portfolio management. Alternatively, a Master's Degree with 6 years of relevant experience, or equivalent experience, is acceptable. A minimum of 3 years of direct experience within the customer's industry is required.

Relevant certifications such as Microsoft or competitor cloud platforms (Azure, Microsoft 365), ITIL Foundation, and Project Management (PMI) are highly preferred. This hybrid role allows for up to 75% remote work and involves 3 days per week in the office.