Join Microsoft's Customer & Partner Solutions team and drive business transformation through technology, cloud, and AI. As a Customer Success Account Manager (CSAM), you will be instrumental in orchestrating customer outcomes, aligning strategic priorities, and guiding customers through their cloud adoption and AI transformation journeys.

This role offers a dynamic environment where you'll build trusted advisor relationships, connect customer goals with Microsoft's capabilities, and ensure measurable value realization. Embrace a growth mindset and contribute to a culture of inclusion where everyone can achieve more.

Build strong, trusted relationships with key customer stakeholders and internal Microsoft teams. Align technology investments with strategic business priorities to achieve desired outcomes.

Lead efforts to align priorities across customer organizations, establishing shared objectives and governance frameworks. Drive Customer Success Planning and execution to translate business needs into tangible customer value.

Orchestrate cross-functional initiatives to enhance customer health, accelerate cloud adoption, and advance AI transformation. Proactively manage customer risks and guide stakeholders toward effective resolutions to ensure long-term success.

A Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field is required, along with 4+ years of experience in customer success, solution delivery, practice management, consulting, or portfolio management.

Alternatively, a Master's Degree in a related field with 3+ years of relevant experience is acceptable, as is equivalent experience. Preferred qualifications include 8+ years of experience, relevant industry experience, and certifications such as Azure, Microsoft 365, ITIL, or Project Management (PMI).

This is a full-time, hybrid position requiring 2 days per week in the office. We are seeking individuals passionate about empowering customers and driving impactful business outcomes.