Are you a tech-savvy individual passionate about cloud technology and IT Service Management? This role is for you if you aspire to be a pivotal force in helping our enterprise clients maximize their investment in Microsoft products and services. You'll drive success by transforming their strategic cloud initiatives into reality and derive energy from their achievements.

As a Customer Success Account Manager (CSAM), you will be the primary delivery lead and a trusted partner for our most strategic customers. Your mission is to empower them to achieve more by accelerating value realization across Microsoft's Digital Cloud platforms.

Leveraging your technical expertise, business acumen, and industry insights, you will orchestrate end-to-end post-sales delivery and support. This involves collaborating with the Microsoft and Partner ecosystem to ensure the right resources are aligned at the right time, driving customer business outcomes.

This opportunity offers accelerated career growth, a chance to hone your delivery management skills, and deepen your cloud and industry expertise. The role provides flexibility, allowing for up to 25% remote work.

Key responsibilities include cultivating foundational relationships with customer stakeholders and technical professionals to ensure high-quality solution delivery and system health, working in partnership with other account team leaders and senior colleagues. You will also align with the account team to integrate Customer Success Plans (CSPs) with account priorities and develop actionable programs.

Drive program planning and customer-facing reviews, prioritize engagements, and collaborate with key technical stakeholders to meet agreed-upon customer outcomes and account priorities, ensuring continuous customer success. Initiate conversations to connect customer objectives with the current Microsoft portfolio, aligning with organizational and customer success strategies.

Monitor consumption milestones, track product adoption and usage, and identify areas for improvement. Work to drive increased usage and leverage your understanding of customer retention and churn to proactively identify potential issues and opportunities.

A Bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, coupled with a minimum of 9 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management is required. Alternatively, a Master's degree in a similar field with equivalent experience is acceptable.

Further qualifications include 5+ years of relevant industry experience, relevant Microsoft or competitor certifications (e.g., Azure, Microsoft 365), an ITIL Foundation certification or equivalent service management certification, and a Project Management Institute (PMI) or equivalent Project Management certification. Experience with Prosci or equivalent change management certification is also beneficial.

This position involves a hybrid work model, requiring 2 days per week in the office. Applications will be accepted on an ongoing basis until the position is filled.