Join gTech at Google as a Customer Success Acceleration Lead and play a pivotal role in bringing innovative products and services to life. This role is crucial for advising global customers, leveraging deep technical expertise, product knowledge, and a profound understanding of client challenges. Your contributions will help ensure customers maximize the value of Google's offerings, whether through tailored solutions or scalable tools.

Our gTech teams are the backbone of customer support, providing essential guidance and solutions across the globe. We pride ourselves on our technical acumen and commitment to customer success.

As a Customer Success Acceleration Lead, you will partner with senior executives to define and execute a comprehensive LeadGen (LG) strategy. You will lead a team of digital media specialists and managers, ensuring account-level excellence and helping clients achieve their marketing goals.

Key duties include mentoring and coaching marketing strategists, fostering their digital marketing and LG expertise, and facilitating their professional growth. Building a strong team culture and cultivating robust sales partnerships are also vital. Representing Google Customer Solutions (GCS) for the LG business, you will drive business outcomes by embracing bold initiatives and challenging the status quo.

A Bachelor's degree or equivalent practical experience is required for this position. Candidates must possess at least 15 years of experience in developing customer relationships within digital media, digital marketing, or advertising solutions. Additionally, a minimum of 8 years of experience in leading, mentoring, and developing teams is essential.

Preferred qualifications include a Master's degree in Marketing, Technology, or a related field. Extensive experience in media advertising, client-side marketing, consulting, or digital marketing is highly beneficial, along with 3 years of people management experience and proven ability in managing multi-market or regional stakeholders.