Lead a high-performing team of Customer Success Account Managers (CSAMs) to drive customer success, focusing on cloud adoption, portfolio, and program management. This role is pivotal in fostering business, customer, and team growth through effective leadership and strategic planning. You will manage CSAMs directly, ensuring end-to-end customer success planning and delivery for an assigned customer portfolio, while collaborating closely with internal and external partners. Embrace a coach, model, care framework to achieve strategic planning and orchestrate resource delivery for strong customer outcomes aligned with their top priorities. This role offers a flexible work model, allowing for remote or office-based work with an estimated 25% travel.

Microsoft is dedicated to empowering every person and organization globally. We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our values of respect, integrity, and accountability create an inclusive culture where everyone can thrive.

Develop proactive relationships with key customer, partner, and internal contacts to advance Microsoft's customer success objectives. Drive customer conversations, aligning their objectives with Microsoft's current portfolio. Cultivate a team culture that identifies and shares customer insights and opportunities with Account and Support teams to drive new business growth and consumption.

Coach your team to support customer adoption and active usage of Microsoft products and services, ensuring alignment with agreed-upon customer success plans and outcomes. Manage a predictable business by guiding your team in program planning, customer-facing reviews, and stakeholder expectation management through the delivery of a Customer Success Plan. Prioritize engagements to address agreed-upon customer outcomes and account priorities.

Maintain technical relevance by staying current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Deliver success through empowerment and accountability by modeling, coaching, and caring for your team, while also attracting and retaining top talent.

Required Qualifications include a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field, coupled with 6+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management. Alternatively, a Master's Degree in a related field with 4+ years of relevant experience, or equivalent experience, is acceptable.

Preferred Qualifications include a Bachelor's Degree in a relevant field with 12+ years of experience, or a Master's Degree with 10+ years of experience. Additional preferred experience includes 5+ years within the specific customer industry, 3+ years in people management, and 3+ years managing a consumption portfolio. Professional certifications such as PMI or Prosci are also advantageous.