Join a global organization dedicated to improving health outcomes through technology. You'll connect individuals with the essential care, pharmacy benefits, data, and resources they need to thrive. Our inclusive culture fosters collaboration with talented peers, offers comprehensive benefits, and provides ample career development opportunities. Make a tangible impact on our communities as we advance health optimization worldwide. Embrace a role where you can Care, Connect, and Grow together.

Engage with customers via chat and secure email, addressing health benefit inquiries. Utilize your communication skills and company tools to guide customers through available healthcare benefits, fostering rapport through conversational online interactions. Maintain a typing speed of 30-35 WPM. Provide product information, leverage service engagement skills, and efficiently access service resources.

Demonstrate proficiency with the Associate Workspace and other technology/automation tools. Maintain up-to-date knowledge of digital platforms (apps, websites, SMS) to meet high customer expectations. Interpret customer needs, even with less clear written communication, by using clarifying questions. Adapt to ongoing changes in messaging programs and foster positive brand-to-consumer relationships through messaging, offering flexibility and a superior customer service experience.

Adhere to all company policies and directives, including those related to work location, team assignments, schedules, and flexible work arrangements.

We are seeking individuals with general computer knowledge and an understanding of business operations. A proven ability to communicate articulately and credibly is essential. Proficiency in keyboard skills and experience with helpdesk, ordering, or CRM software is required. You should demonstrate an ability to meet service goals and thrive in a highly automated environment.

Exceptional dynamic and engaging written communication skills are a must, alongside excellent interpersonal and business communication abilities, both verbal and written. Self-motivation is key, as is the ability to work night shifts. While 18 months of experience is preferred, freshers are encouraged to apply. Familiarity with international chat processes and at least 6 months of international experience are also beneficial.

While any graduate is welcome, B.Tech and Medical degrees are not considered for this role. Experience in customer service, sales, account management, or the healthcare/insurance sector is a plus. Familiarity with medical terminology, health plan documents, or benefit plan design is advantageous. Additionally, knowledge of social work, behavioral health, disease prevention, health promotion, and behavior change, particularly when working with vulnerable populations, is preferred.