Optum is dedicated to improving health outcomes by connecting individuals with the care, pharmacy benefits, data, and resources they need. Join a global team focused on health optimization, fostering a culture of inclusion, collaboration, and professional growth.

This role offers comprehensive benefits and opportunities for career development. Be part of a mission to make a significant impact on the communities we serve.

Engage with customers via chat and email to address health benefit inquiries. Utilize communication tools and your interpersonal skills to guide customers through available health care benefits.

Maintain conversational online communication, ensuring clarity and building rapport. Typing speed of 30-35 WPM is essential for efficient communication. Provide product information and leverage service resources effectively.

Demonstrate proficiency with Associate Workspace and other digital tools. Stay current with website and app functionalities to meet high customer expectations. Interpret customer needs, even with unclear written communication, by asking clarifying questions.

Adapt to evolving messaging programs and maintain strong brand-to-consumer relationships. Messaging provides flexibility for both parties, enhancing the customer service experience and allowing for personalized interactions.

Eligibility includes any graduate (excluding B.Tech and Medical degrees).

Candidates with 18+ months of experience are preferred. Freshers with a strong aptitude for customer service are also encouraged to apply. Prior international chat process experience of 6+ months is advantageous.

Essential skills include a general understanding of computers and business operations, articulate communication, and solid keyboard proficiency. Experience with helpdesk, ordering, or CRM software is beneficial.

Proven ability to meet service goals, a dynamic and engaging written communication style, and excellent interpersonal and business communication skills are key. Self-motivation and the ability to work night shifts are also required.