Join our Support organization to deliver exceptional post-sales support and innovative solutions to Oracle customers. You will champion customer needs, resolving inquiries through phone and electronic channels. This role is key in fostering strong customer relationships and advising internal teams on complex customer situations.

Focus on providing post-sales assistance and solutions for Oracle Support Services customers. You'll handle non-technical customer questions via phone and email, alongside technical inquiries related to Electronic Support Services. Act as the main customer contact, bridging communication between Oracle and clients.

Respond to post-sales customer inquiries via phone and electronic means. Provide technical assistance and troubleshooting for Electronic Support Services. Serve as the primary point of contact for customer relationships. Advise internal Oracle employees on customer situations and escalated issues. Facilitate communication between customers and Oracle personnel, with guidance from senior analysts.

Resolve a variety of technical and non-technical customer issues in real-time. Follow up on more complex customer matters. Provide guidance and solutions for diverse customer challenges. Act as a liaison between Oracle employees and customers with moderate direction. Advocate for customer needs within the Support organization.