Join Microsoft Operations and contribute to shaping how the world works and plays through innovative solutions. We are seeking a Customer Operations Manager to provide expert, front-line transactional support for Microsoft Field sellers and customers.

This role focuses on customer-facing licensing solutions, ensuring adherence to Microsoft account plans and delivering high-quality, timely execution of customer deliverables. You will have the opportunity to lead and influence next-generation customer and internal stakeholder experiences.

If you're passionate about operational excellence and driving impactful customer outcomes, this challenging role offers significant growth potential.

Manage and validate agreements, ensuring accuracy in financial processes and compliant issuance of customer contracts. Oversee monthly and quarterly pipeline management in alignment with sales stakeholders.

Execute billing processes, ensuring accurate order and invoice approval for maximized cash flow. Manage credit approvals and associated rebills, tracking billing status and communicating contractual risks.

Serve as the primary contact for customer inquiries, overseeing daily operations to maintain quality standards and monitor key performance indicators. Handle escalated issues and collaborate with other departments to ensure a positive customer experience and implement streamlined processes.

Drive process consistency and optimization, acting as a trusted advisor for operational processes and providing scalable solutions. Utilize voice of customer frameworks to identify trends and influence across customers and internal groups.

A minimum of 4 years of experience is required in contracting, order management, pipeline management, and billing execution, with a strong emphasis on financial accuracy, compliance, and risk management. Expertise in contract validation, credit approval, and billing management is essential, alongside robust capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.

Proficiency in data-driven decision-making and performance monitoring using KPIs is expected, along with the ability to serve as a trusted advisor to both internal and external customers. A Bachelor’s degree in business, Operations, Finance, or a related field, or equivalent experience, is required.

This role requires onsite presence a minimum of 3 days per week. Preferred qualifications include 2+ years in customer service operations, experience with Microsoft licensing, and direct support for Microsoft Volume Licensing sales and support lifecycle.