Join Capgemini and empower your career journey in a collaborative global community. We are seeking an experienced Customer Journey Analytics (CJA) Developer with 6 to 15 years of experience. This role is crucial for designing, implementing, and optimizing cross-channel customer journey measurement solutions, leveraging Adobe CJA and AEP to deliver actionable insights and enhance customer experiences.

Capgemini is a global leader in AI-powered business and technology transformation. With a rich history and a diverse team of over 420,000 members across 50+ countries, we deliver end-to-end services and solutions. Our expertise spans strategy, technology, design, engineering, and business operations, partnering with industry leaders to create tangible business value and build a more sustainable, inclusive world.

As a CJA Developer, you will be instrumental in designing, building, and maintaining robust data connections, schemas, and datasets within Customer Journey Analytics. This includes implementing and managing analytics tagging, instrumentation, and custom data collection using tools like Adobe Launch, Adobe Analytics, and AEP.

You will also develop comprehensive customer journey dashboards, visualizations, and calculated metrics, creating stitched customer profiles across various touchpoints. A key part of your role involves collaborating with product managers, marketers, UX designers, and data engineering teams to translate business needs into scalable measurement solutions. You will also be responsible for troubleshooting data discrepancies, validating implementations, and ensuring adherence to data quality, governance, and compliance standards.

We are looking for a professional with strong analytical and problem-solving abilities, complemented by excellent communication skills. The ability to articulate technical concepts to non-technical stakeholders and drive data-informed decision-making is essential.

This permanent position is based in Bangalore and requires significant experience in Customer Journey Analytics and related Adobe technologies. A background in SaaS solutions is also preferred. You'll thrive in an environment that offers personalized career guidance, comprehensive wellness benefits, and the opportunity to work on cutting-edge projects that address both business and societal challenges.