Join EY and build a unique career, leveraging global scale and an inclusive culture to become your best self. Contribute your distinct voice to enhance EY and shape a better working world for everyone. This role is pivotal in defining how customers experience our digital products, fostering team growth, and establishing standards for exceptional, scalable experiences. You will guide multidisciplinary design teams, influence product strategy, champion customer-centricity, and achieve measurable business outcomes through outstanding experience design.

Define and advance experience vision, strategy, and design principles across products and services. Translate customer insights, market opportunities, and business goals into actionable experience roadmaps. Lead, mentor, and develop diverse teams including UX Designers, Researchers, Content Designers, and Design Operations specialists. Implement design practices that promote quality, collaboration, innovation, and continuous improvement. Collaborate with Product, Engineering, Business, and Delivery teams to ensure customer needs are central to decision-making. Oversee end-to-end design execution, encompassing research, UX, UI, prototyping, and delivery. Enhance and scale design systems, accessibility standards, and reusable experience patterns. Utilize customer research, usability testing, analytics, and experimentation to inform design decisions. Facilitate workshops, stakeholder engagements, and executive presentations to achieve alignment. Explore and integrate AI-enabled design workflows, intelligent prototyping, and emerging experience technologies.

Requires 6+ years in User Experience, Product Design, or Human-Centered Design, with at least 3 years leading design teams managerially. Proven success in building and scaling UX capabilities within complex enterprise settings is essential. Experience collaborating with global stakeholders and distributed teams is highly valued. Expertise spans User Research, UX Design, Product Design, Interaction Design, and Information Architecture. Proficiency in Figma, design systems, prototyping, and modern collaborative workflows is critical. A strong grasp of AI-assisted design tools and emerging experience technologies is expected, alongside a good understanding of experience strategy, service design, accessibility, and inclusive design. Candidates should possess excellent stakeholder management, client engagement, and executive communication skills, with the ability to inspire teams through vision, empathy, and coaching. Strong business acumen and a customer-centric mindset are key.