EY invites ambitious professionals to shape the future of digital customer experiences. This role offers a unique opportunity to lead design teams, influence product strategy, and champion customer-centricity within a global organization. Build exceptional experiences for our clients and contribute to a better working world.

We are seeking an innovative UX Manager to define and drive the vision for our digital products. You will be instrumental in building robust design frameworks and standards that enable outstanding customer experiences at scale. This position requires a leader who can inspire teams and deliver measurable business outcomes through exceptional design.

Define and execute the overarching experience vision and design principles across all digital products and services.

Translate customer insights, market opportunities, and business objectives into actionable experience roadmaps.

Lead, mentor, and foster the growth of multidisciplinary design teams, including UX Designers, Researchers, Content Designers, and Design Operations specialists.

Establish and refine design practices to promote quality, collaboration, innovation, and continuous improvement.

Collaborate closely with Product, Engineering, Business, and Delivery teams to ensure customer needs are at the forefront of decision-making.

Oversee end-to-end design execution, encompassing research, UX, UI, prototyping, and final delivery.

Strengthen and scale design systems, accessibility standards, and reusable experience patterns to ensure consistency and efficiency.

A minimum of 10 years of experience in User Experience, Product Design, or Human-Centered Design is essential.

This includes at least 3 years in a managerial or leadership capacity, with a proven track record of building and scaling UX capabilities within complex enterprise environments.

Experience working with global stakeholders and distributed teams is highly valued.

Expertise across multiple design disciplines is required, including User Research, Product Design, Interaction Design, and Information Architecture.

Proficiency in Figma, design systems, prototyping tools, design tokens, and modern collaborative design workflows is critical.

A strong understanding of AI-assisted design tools and emerging experience design technologies is also necessary.

Excellent stakeholder management, client engagement, and executive communication skills are paramount for influencing outcomes and building alignment across diverse teams.