Lead the technical direction and architecture for custom software solutions, guiding development teams from design through to successful delivery. Establish robust development standards, ensuring high levels of code quality, scalability, and performance are achieved and maintained, directly supporting business objectives.

This role involves owning the technical vision, defining architectural frameworks for bespoke software projects, and mentoring teams throughout the entire lifecycle. A key focus is coordinating efforts to uphold stringent code quality, system scalability, and performance, ensuring technical solutions align seamlessly with overarching business goals.

Serve as a Subject Matter Expert (SME), fostering collaboration and leading teams to achieve peak performance. Take ownership of team decisions and engage across multiple departments to contribute to critical decision-making processes.

Provide effective solutions to complex problems impacting your immediate team and extending across various teams. Champion continuous improvement initiatives to refine development processes and boost team productivity. Mentor and develop junior team members, promoting their professional growth and skill enhancement. Facilitate clear cross-functional communication to ensure robust alignment between technical and business stakeholders.

Demonstrate proficiency in ServiceNow IT Operations Management (ITOM) and a strong grasp of IT Service Management (ITSM) principles. Possess proven experience in designing scalable and maintainable software architectures, with a demonstrated ability to lead and guide development teams through intricate technical challenges.

Candidates must have a minimum of 5 years of experience specifically in ServiceNow IT Operations Management (ITOM). A foundational requirement includes 15 years of full-time education.