Join our team as a Custom Software Engineer and play a key role in developing innovative software solutions. You will be responsible for designing, coding, and enhancing components across various systems, utilizing modern frameworks and agile methodologies. This role focuses on delivering scalable, high-performing applications tailored to meet specific business needs. The position requires 2-5 years of experience and offers a full-time engagement. This role is based in Hyderabad and involves direct customer interaction during pre and post-implementation phases, acting as an escalation point for complex technical issues.

An intermediate level of expertise in network issues, API, MSSQL, Oracle, Java, Linux, Postgres, and Hana/DB2 is essential for success in this customer-facing position. You will leverage your technical skills to provide support for new and emerging technologies, ensuring a seamless experience for our clients.

As a Custom Software Engineer, you will serve as the final escalation point for highly intricate and critical client issues, driving positive customer experiences through prompt and effective interactions. You will effectively communicate customer needs to internal teams and provide technical leadership and assistance to junior staff.

Demonstrate initiative in meeting performance targets and daily work goals. Act as a liaison during customer program implementations to gain a deep understanding of products and technologies for post-implementation support. Provide ongoing troubleshooting for technical solutions by analyzing events and applying technical knowledge according to established standards. Work collaboratively within the Customer Support Work Center's direction, engaging closely with emerging products and technologies to refine support processes.

Address highly technical and sensitive issues through to resolution using critical and creative thinking. Foster strong relationships with both internal and external stakeholders. Receive and manage complex escalations from Tier 2 analysts, providing support aligned with business objectives. Create and maintain knowledge base entries, including best practices. Contribute to positive customer experiences through timely responses and interactions. Manage and maintain support shared systems, including virtual environments and databases. Participate in additional projects as assigned.

We are seeking a professional with at least 3 years of experience in troubleshooting, maintaining, or developing data-driven applications. A strong background with relational databases, XML sources, and high-volume web services is required.

Demonstrate subject matter expertise in areas such as database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERPs, network architecture, and performance issues. Proficiency in supported transmission types (XML, REST, JSON) and processing tools like SoapUI and Postman is essential. Experience with Data Security & Operations, LINUX, Web Programming (HTTP, ICF, Framework, Web Services in ABAP, JAVA), and SAP technologies (NetWeaver Architecture, Mobility Technology) is highly desirable.

Familiarity with VMs, NAS, Unix, Shell programming, mainframe systems, FTP scripting, ECG, and TWS is expected. A deep understanding of Java and functional programming concepts, coupled with strong debugging skills across various technologies and languages, is crucial. The ability to network effectively, communicate clearly, and possess strong interpersonal, organizational, presentation, and facilitation skills is vital. A results-oriented and customer-focused mindset is a must.

An understanding of customer product usage is highly valued. A strong desire to research and learn new emerging technologies is encouraged. Maintain confidentiality of internal proprietary information. Experience handling customer escalations in stressful situations and excellent analytical and creative problem-solving skills are key. Apply professional concepts to analyze complex issues creatively. Adapt communication style to the audience and exercise good organizational skills. Proficiency in Microsoft Office is required. Basic knowledge of business communications and office equipment operation is necessary. This role may require on-call duties on a rotational basis.