This role focuses on developing and enhancing custom software solutions, specifically within SAP CRM Sales. You will leverage modern frameworks and agile practices to build scalable, high-performing applications. A key aspect is the integration of AI-powered tools and copilots to accelerate development tasks such as requirement analysis, coding, testing, and documentation, aiming to improve efficiency and deliver tailored business solutions.

Gain valuable experience in designing, configuring, and refining SAP CRM Sales processes. This position utilizes AI-assisted development to streamline various project phases, enhance customer engagement, and automate sales processes. You will integrate pre-built AI services where beneficial, boosting productivity without requiring in-depth model development or specialized AI engineering expertise.

Configure and optimize core SAP CRM Sales functionalities, including opportunity and pipeline management, lead and territory management, activities, tasks, interactions, quotation management, and order capture. Utilize AI copilots to generate functional specifications, validate configuration logic, automate test case creation, and streamline documentation. Manage the end-to-end CRM delivery lifecycle, from requirements gathering and solution design to configuration, SIT/UAT, deployment, and hypercare support.

Apply AI copilots for requirement summarization, data interpretation, impact analysis, automated documentation, and test script generation. Employ pre-built AI capabilities for lead scoring, automated customer interaction summarization, sales ticket classification, and duplicate detection. Leverage LLM-assisted troubleshooting to efficiently resolve defects and configuration inconsistencies.

Ensure adherence to SDLC processes, sales governance rules, audit requirements, and data protection guidelines. Participate in workshops and design reviews, benefiting from AI-driven analysis. Collaborate with sales, marketing, customer service, data, and integration teams to ensure seamless end-to-end processes. Contribute to reusable CRM templates, best practices, and AI-enhanced documentation.

Possess hands-on experience in SAP CRM Sales functionalities like opportunities, leads, quotations, pricing, partner processing, and actions. Understand CRM middleware, BDOC flows, and integration with ERP for pricing, availability, and order processing. Familiarity with customer master data, business partner roles, organizational models, and transaction processing is essential.

Demonstrate experience using AI copilots, automated documentation tools, and AI-assisted testing or configuration validation. Be adept at adopting and embedding pre-built AI services into CRM workflows for automation and insights. Maintain an understanding of responsible AI practices, data privacy, and AI limitations in customer-facing scenarios.

Exhibit strong problem-solving and analytical skills in customer/sales processes. Possess the ability to translate business requirements into scalable CRM solutions. Clear communication and effective stakeholder management skills across business and IT teams are expected. A continuous learning mindset and comfort working with AI-supported tools are crucial.