As a Custom Software Engineer, you will be instrumental in designing, building, and configuring bespoke applications. This role involves taking the lead on projects and serving as the primary point of contact for all stakeholder communications. You will manage project timelines, resolve technical challenges, and ensure applications meet stringent quality and specification benchmarks.

A proactive and collaborative approach is essential for success, as you'll work closely with a team and clients to deliver impactful solutions.

You are expected to develop deep knowledge in your domain and provide essential support to the team. Engaging actively in problem-solving discussions will be a key part of your role. You will also assist in meticulously documenting application configurations and design decisions to foster knowledge sharing across the team.

Furthermore, you'll collaborate with various departments to gather project requirements and offer valuable technical perspectives. Contributing to ongoing process and tool improvements through identifying potential enhancements will be encouraged.

This role requires a minimum of 0-2 years of hands-on experience, specifically in Cloud Contact Center Implementation.

A foundational understanding of cloud-based communication platforms and integration methodologies is essential. Familiarity with application lifecycle management and deployment pipelines is beneficial. The ability to troubleshoot and resolve configuration issues within cloud contact center environments is crucial.

We are seeking individuals with a strong academic background, having completed 15 years of full-time education. Proficiency in Cloud Contact Center Implementation is a mandatory skill for this position.