As a Custom Software Engineer, you will design, build, and configure applications to precisely meet business process and application requirements. Your day-to-day will involve a thoughtful approach to understanding organizational needs and translating them into functional software solutions. Collaboration with stakeholders is key to ensuring developed applications effectively support operational goals and enhance overall efficiency. Continuous refinement of these applications to adapt to evolving business demands is integral to fostering innovation and responsiveness.

- Act as a subject matter expert, performing tasks independently. - Participate actively in team discussions and contribute to problem-solving. - Collaborate with cross-functional teams to gather and analyze business requirements for application development. - Assist in troubleshooting and resolving technical issues to maintain application performance and reliability. - Support junior team members by sharing knowledge and providing guidance on best practices. - Document application configurations and development processes for clarity and maintainability.

- Minimum of 3 years of experience in Contact Center Technology Implementation. - Proficiency in designing, building, and configuring applications. - Strong understanding of application design principles and software configuration techniques. - Ability to analyze complex business processes and translate them into technical specifications. - Experience with integrating contact center solutions into existing business workflows. - Familiarity with testing and quality assurance practices. - Effective communication skills for collaborating with technical and non-technical stakeholders. - A foundational 15 years of full-time education is required.