An AI-powered tech talent opportunity awaits! This role focuses on designing, configuring, and enhancing SAP CRM Sales processes.

You will leverage AI-assisted development tools and copilots to significantly accelerate requirement analysis, configuration, testing, documentation, and troubleshooting.

The position is centered on delivering seamless customer engagement and sales automation, integrating pre-built AI services where beneficial, and boosting overall efficiency through AI-enabled productivity. This does not require deep model development, RAG systems, or agentic AI engineering.

Configure and optimize critical SAP CRM Sales functions, including opportunity and pipeline management, lead and territory management, activities, tasks, and interactions.

Optimize quotation management and order capture processes, along with partner determination, pricing, and actions.

Utilize AI copilots to generate functional specifications, validate configuration logic, automate test case creation, and streamline documentation efforts.

Conduct end-to-end CRM delivery, encompassing requirements gathering, solution design, configuration, SIT/UAT, deployment, and hypercare support.

Integrate CRM with ECC/S4 (SD, FI), third-party sales platforms, middleware, and customer-facing applications.

Possess hands-on experience with SAP CRM Sales functionalities such as opportunities, leads, quotations, pricing, partner processing, and actions.

Demonstrate understanding of CRM middleware, BDOC flows, and integration with ERP for pricing, availability, and order processing.

Familiarity with customer master data, business partner roles, organizational model, and transaction processing is essential.

Show experience using AI copilots, automated documentation accelerators, and AI-assisted test or configuration validation tools.

Ability to adopt and embed pre-built AI services into CRM workflows for enhanced insights and automation is required.

Understanding of responsible AI practices, data privacy expectations, and AI limitations in customer-facing scenarios is crucial.

Strong problem-solving and analytical skills in customer/sales processes are necessary.

Exhibit clear communication and stakeholder management skills across business and IT teams.

A continuous learning mindset and comfort working with AI-supported tools are expected.