We are seeking a Custom Software Engineer to design, code, and enhance components across various systems and applications. This role involves leveraging modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. The ideal candidate will possess a strong understanding of software development lifecycles and a commitment to creating innovative software that drives change and empowers users.

This position offers the opportunity to be at the forefront of technology, contributing to solutions that reinvent how businesses operate. Join us to build the foundational technology that transforms industries and fosters positive global impact.

- Drive independent work and achieve Subject Matter Expert (SME) status. - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to define and analyze requirements for custom software development. - Document software designs and development processes to facilitate knowledge sharing and future maintenance. - Mentor and support junior team members, sharing best practices to elevate overall team performance.

- Minimum 3 years of dedicated experience with Amazon Connect is essential. - Proven proficiency in designing, coding, and enhancing software components. - Familiarity with cloud-based contact center solutions and integration techniques. - Solid understanding of the software development lifecycle and agile methodologies. - Ability to troubleshoot and optimize software for performance and scalability. - Experience with scripting and automation for deployment and maintenance tasks is beneficial. - A minimum of 15 years of full-time education is required.