Develop and enhance custom software solutions that are scalable and high-performing, tailored to unique business needs.

Utilize modern frameworks and agile methodologies to create robust components across various systems and applications.

This role focuses on building AI-driven IVR solutions using Amazon Connect, with expertise in prompt engineering, agent assist, and screen pop integration.

Lead teams in designing, developing, and implementing cloud-based contact center transformations.

Manage proposal responses to client RFPs and RFIs, ensuring a continuous pipeline of strategic opportunities.

Collaborate with market leaders to define talent requirements and align capability development with business objectives.

Drive project delivery excellence by engaging with clients and internal teams for solution design, requirement analysis, and stakeholder demos.

Possess a minimum of 3 to 5 years of hands-on experience with Amazon Connect Contact Center.

Demonstrate significant experience in large-scale business or operational transformation projects.

Exhibit a strong understanding of the contact center technology landscape, including AWS Cloud platform and services like Lex, Pinpoint, Transcribe, and Comprehend.

Possess deep functional and technical understanding of APIs and integration experience, including with Salesforce, Service Now, and Bot platforms.

Showcase the ability to understand customer challenges and provide differentiated solutions, along with strong communication and program management skills.