Opportunity to craft bespoke software solutions, focusing on design, coding, and enhancement of system components. This role utilizes modern frameworks and agile practices to deliver scalable, high-performing solutions designed to meet specific business needs.

You will be responsible for developing and owning the comprehensive test strategy for ServiceNow ITSM implementations, encompassing areas like Incident, Problem, Change, and Request management. The focus is on ensuring solutions align with business requirements, perform reliably, and adhere to enterprise standards.

- Lead test planning, design, execution, and defect management. - Define and maintain test cases, scripts, and scenarios for various testing types. - Ensure robust test coverage for ServiceNow customizations, integrations, and upgrades. - Collaborate with stakeholders to validate requirements and resolve issues. - Establish and manage test environments, data sets, and automation frameworks. - Mentor junior testers and uphold quality standards. - Track and report test progress, metrics, and quality outcomes. - Support release management and post-implementation validation.

- 8–10 years of hands-on ServiceNow ITSM experience, emphasizing testing and quality assurance. - Deep understanding of ServiceNow platform architecture, ITSM suite, and CSDM. - Strong knowledge of ITIL processes and their ServiceNow application. - Experience with ServiceNow Automated Test Framework (ATF) and other test automation tools. - Proficiency in test management tools (e.g., ServiceNow Test Management, JIRA). - Experience with ServiceNow integrations (REST/SOAP APIs, MID Server) and upgrade testing. - Excellent analytical, problem-solving, and communication skills. - Proven ability to lead test teams and manage complex testing projects. - Strategic mindset focused on risk mitigation and continuous improvement. - Familiarity with security, compliance, and governance requirements (GDPR, SOX). - Minimum of 3 years of experience specifically in ServiceNow IT Service Management.