Spearhead the design, architecture, migration, and deployment of advanced NICE InContact solutions. This role is crucial for building scalable, secure, and high-performance customer experience platforms, working with enterprise-level contact center environments and similar platforms like Genesys Cloud CX, Amazon Connect, or Sprinklr.

This position offers a blend of strategic thinking and hands-on execution. You will collaborate closely with business stakeholders, cross-functional teams, and clients to deliver cutting-edge contact center solutions, ensuring seamless integration with key enterprise systems.

Architect and design end-to-end NICE InContact solutions, translating business requirements into robust technical designs aligned with compliance and security standards.

Oversee the implementation and configuration of features like voice, chat, email, IVR, bots, and WFM, managing integrations with CRMs, ERPs, and other third-party platforms.

Serve as the Subject Matter Expert for NICE InContact, defining best practices, participating in platform governance, and providing mentorship to internal teams.

Proactively identify and implement improvements for performance and customer experience, while also managing complex production issues and maintaining comprehensive documentation.

A strong background in Cloud Contact Center Implementation, with a minimum of 5 years of dedicated experience. Must possess proven ability in designing, implementing, and leading complex NICE InContact deployments, including voice, IVR, routing, and omnichannel capabilities.

Requires hands-on experience integrating NICE InContact with CRMs (e.g., Salesforce, MS Dynamics), ERPs, and other platforms via APIs. A Bachelor's degree in computer science, IT, Engineering, or a related field, or equivalent experience, is necessary, alongside 15 years of full-time education.

Familiarity with CI/CD, DevOps practices, and experience in regulated industries is advantageous. Certifications in NICE InContact, Genesys Cloud, or Sprinklr are a plus. The role demands digital channels specialization and the ability to translate business needs into technical solutions.