As a Custom Software Engineer, you will be instrumental in designing, building, and configuring applications to meet critical business process and application requirements. This role demands a proactive approach to understanding stakeholder needs and translating them into effective technical solutions. You will analyze requirements, develop software components, and optimize application performance through precise configuration adjustments. Your contributions will drive innovation and efficiency, ensuring applications evolve with business demands.

This is a senior-level role where you are expected to operate independently and become a subject matter expert (SME). Your active participation in team discussions and problem-solving will be crucial. You'll collaborate with cross-functional teams, gather and analyze business requirements, and maintain essential documentation for configurations and development processes.

- Design, build, and configure applications to meet business process and application requirements. - Analyze requirements and develop software components. - Optimize application performance through configuration adjustments. - Collaborate with cross-functional teams to gather and analyze business requirements. - Maintain documentation for application configurations and development processes. - Provide guidance and support to junior team members. - Contribute solutions to work-related problems. - Become an independent subject matter expert (SME).

A minimum of 3 years of experience in Contact Center Technology Implementation is essential for this role. Strong proficiency in software development lifecycle and application configuration techniques is required. Experience integrating contact center solutions with existing business systems is a significant advantage. The ability to troubleshoot and resolve technical issues related to contact center applications is also key. Familiarity with scripting and automation tools to streamline implementation processes will be beneficial.

Candidates must possess a minimum of 3 years of relevant experience. This position is based in our Pune office. A comprehensive 15 years of full-time education is a prerequisite for this role.