This role focuses on developing custom software solutions, specifically within SAP CRM Sales. You will design, code, and enhance system components, leveraging modern frameworks and agile methodologies to deliver high-performing, scalable solutions.

The position involves configuring and optimizing SAP CRM Sales functionalities, including opportunity and pipeline management, lead and territory management, and order capture. A key aspect of this role is the utilization of AI-assisted development tools and copilots to accelerate various stages of the development lifecycle, such as requirement analysis, configuration, testing, documentation, and troubleshooting. The goal is to enhance customer engagement and sales automation capabilities efficiently.

Key responsibilities include configuring and optimizing SAP CRM Sales functions, such as opportunity and pipeline management, lead and territory management, activities, tasks, interactions, quotation management, and order capture. You will utilize AI copilots for generating functional specifications, validating configuration logic, automating test case creation, and streamlining documentation.

This role also entails conducting end-to-end CRM delivery, from requirements gathering and solution design to configuration, testing, deployment, and hypercare support. Integration of CRM with ECC/S4 (SD, FI), third-party sales platforms, middleware, and customer-facing applications is essential. Furthermore, you will apply AI copilots for requirement summarization, pipeline data interpretation, impact analysis, automated documentation, and test script generation. Utilizing pre-built AI capabilities for lead scoring, automated summarization of customer interactions, classification of sales tickets, and duplicate detection will also be part of the duties.

A strong foundation in SAP CRM Sales expertise is required, with hands-on experience in core sales functionalities like opportunities, leads, quotations, pricing, partner processing, and actions. Understanding of CRM middleware, BDOC flows, and integration with ERP for pricing, availability, and order processing is crucial.

Additionally, candidates should possess AI-ready skills, including experience with AI copilots, automated documentation accelerators, and AI-assisted test or configuration validation tools. The ability to adopt and embed pre-built AI services into CRM workflows for insights and automation is expected, alongside an understanding of responsible AI practices and data privacy.

General professional skills include strong problem-solving and analytical abilities in customer/sales processes, the capacity to translate business requirements into scalable CRM solutions, and clear communication and stakeholder management skills. A continuous learning mindset and comfort working with AI-supported tools are also vital.