Join Amazon's Quick Commerce Last Mile team as a Channel Team Lead, driving growth and operational excellence within our Prime Now network. This role is crucial for managing and expanding our channel partner relationships, ensuring seamless operations, and delivering exceptional customer experiences. As a leader in one of the world's most customer-centric companies, you will play a key role in distributing millions of products annually.

This position offers a unique opportunity to work on the ground, collaborate with diverse teams, and make a significant impact on our last-mile delivery operations. You'll be instrumental in nurturing partnerships and enhancing the efficiency of our delivery ecosystem.

As a Channel Team Lead, you will be responsible for:

- Cultivating and growing channel partner businesses through strategic account management. - Conducting regular field visits to partner stores, providing on-the-ground support. - Delivering comprehensive training on Amazon processes, products, and operational standards. - Driving new product launches and collaborating with operations and other departments. - Generating performance reports, analyzing data, and recommending actionable plans. - Building, managing, and mentoring a high-performing team to achieve targets. - Establishing clear expectations and maintaining strong relationships with partners for mutual growth. - Enhancing partner operational efficiency for superior delivery experiences. - Driving partner performance against key metrics such as volume and First Time Right (FTR). - Managing day-to-day operational escalations and ensuring round-the-clock availability for issue resolution. - Collaborating with internal and external stakeholders. - Supporting station operations and customer delivery processes.

Ideal candidates will possess:

- A Bachelor's Degree or MBA. - Advanced proficiency in Excel and strong communication skills. - Proven experience in operations and people management. - Demonstrated leadership capabilities and effective people management skills. - Excellent communication and listening abilities to convey objectives and gain team commitment. - A strong bias for exceptional customer service, fostering a deep understanding of customer needs. - High ownership and a commitment to delivering solutions that meet customer expectations. - Strong analytical skills to interpret information, identify key facts, and assess risks. - Experience managing large-scale operations and developing strategies for last-mile delivery. - The ability to lead teams, solve complex problems, and make critical decisions. - A commitment to fostering a culture of safety and continuously improving performance.