Join Amazon's Last Mile team as a Channel Team Lead and drive growth for our valued channel partners. This role is pivotal in managing and expanding partner businesses, ensuring seamless operations, and delivering exceptional customer experiences.

You'll be instrumental in developing strategic account plans, visiting stores regularly, and providing essential training on Amazon's processes and products. This position requires a proactive approach to ground-level enablement and close collaboration with operations and other internal teams.

Key responsibilities include managing partner accounts to drive business growth, conducting regular field visits, and delivering comprehensive training on Amazon's operational models and SOPs.

You will also be responsible for maintaining performance reports, publishing actionable recommendations, and assessing overall network health. Building and managing a high-performing team through coaching and mentoring will be crucial, as will setting clear expectations and ensuring transparent communication with partners.

Additionally, you'll work closely with partners to enhance operational efficiency, improve customer delivery experiences, and drive key metrics like volume and First Time Right (FTR). Handling daily escalations and supporting station operations are also integral parts of this role.

We are seeking candidates with a Bachelor's Degree or MBA, possessing strong leadership and people management skills. Excellent communication abilities, both for individual guidance and team objectives, are essential.

A keen understanding of customer needs and a commitment to exceptional customer service are vital. The role demands a high degree of ownership, ensuring the successful delivery of solutions that meet customer expectations. Strong analytical skills are required to interpret information, identify key facts, and assess risks and advantages.

Proficiency in advanced Excel and experience in operations or people handling are basic qualifications. While 1+ years of experience in customer-facing roles, warehousing, logistics, or manufacturing is preferred, this role focuses on driving growth and operational excellence within our dynamic Last Mile network.