Amazon, a global leader in customer-centricity, is expanding its Quick Commerce operations and seeking dynamic Channel Team Leads for its Delivery Centers. This role is pivotal in driving operational excellence and performance within our transportation network.

Join a team committed to delivering millions of products efficiently to our valued customers. You will play a key role in managing key performance indicators and contributing to the overall success of our last-mile logistics.

This opportunity is ideal for individuals with strong leadership potential and a passion for operational improvement, contributing to Amazon's mission of being the most customer-eccentric company on earth.

- Identify, onboard, and manage retail store partnerships for efficient acquisition and integration. - Drive business growth for channel partners by developing and executing strategic account plans. - Conduct regular field visits to targeted stores, ensuring adherence to operational standards. - Deliver comprehensive training on Amazon's processes, products, and operating models to partners. - Collaborate with operations and other teams to enable new product launches and enhance network performance. - Maintain and publish performance reports, providing data-driven recommendations for improvement. - Build, manage, and mentor a multi-layer team, ensuring associates meet their targets. - Establish clear expectations, communicate status updates, and nurture strong relationships with assigned stores for mutual growth. - Enhance partner engagement to boost business performance and retention rates. - Drive stores to achieve key metrics, including volume and first-time right delivery rates. - Manage daily operational escalations and provide round-the-clock support for issue resolution. - Effectively manage internal and external stakeholders to ensure smooth operations.

- Possess strong leadership and people management capabilities. - Thrive in high-pressure and ambiguous work environments. - Exhibit excellent communication skills, effectively conveying objectives and driving team alignment. - Demonstrate strong listening skills to gain commitment and input from all involved parties. - Showcase a strong bias for exceptional customer service, fostering an understanding of customer needs and expectations within the team. - Exhibit high ownership, ensuring the successful delivery of solutions and services that meet customer requirements. - Utilize analytical skills to interpret information, identify key facts, and assess risks associated with various alternatives. - Hold a Bachelor's Degree or an MBA, ideally with a background in Sales or Telecom. - Possess advanced proficiency in Excel and strong communication abilities. - Demonstrate solid operations and people-handling skills. - Ability to work effectively in ambiguous situations and contribute to team objectives.