Join Amazon's dynamic Quick Commerce Last Mile team as a Channel Team Lead! We are dedicated to being the most customer-centric company globally, driven by exceptionally talented individuals. This role is crucial for managing transportation operations and ensuring seamless last-mile delivery, contributing directly to our mission of distributing millions of products efficiently to our valued customers.

As a Channel Team Lead, you will oversee IHS operations and EDSP management within our Delivery Centers. You'll collaborate closely with the DC manager to enhance performance, drive the operational plan, and achieve defined goals, ensuring a superior delivery experience.

Engage in daily field visits to targeted stores, providing essential training and coaching on Amazon's processes, products, and operating models. Facilitate new product launches by working directly with operations and other teams on the ground.

Maintain and publish routine reports on store performance and business metrics, offering data-driven recommendations. Effectively manage and develop a multi-layered team through ongoing coaching and mentorship, driving associates to meet their targets.

Cultivate strong relationships with stores and channel partners to improve operational efficiency and enhance the customer delivery experience. Drive stores to achieve key metrics including volume and First Time Right (FTR). Address daily operational escalations promptly and ensure continuous availability for issue resolution.

Manage internal and external stakeholders effectively, while also supporting station operations and customer deliveries. Foster a culture of safety and monitor/improve driver and associate performance.

A Bachelor's degree or MBA is required, complemented by advanced Excel and strong communication skills. Essential competencies include robust leadership and people management capabilities, enabling effective communication of objectives to individuals and teams. Strong listening skills are vital for gaining commitment and input.

A genuine bias for excellent customer service is paramount, engaging the team to understand and meet customer needs and expectations. High ownership ensures that changes and solutions are delivered to fulfill customer requirements. Analytical skills are needed to interpret information, identify key facts, and assess risks associated with alternatives.

Experience managing inventory in warehousing, retail, or distribution settings is preferred. You will be responsible for solving complex problems, making key decisions, and handling escalations on behalf of your team.