Join frog, part of Capgemini Invent, a global network of studios dedicated to partnering with customer-centric enterprises to foster sustainable growth. We specialize in orchestrating large-scale experiences, leveraging data and technology to invent the future of customer engagement. Our vibrant culture emphasizes curiosity, collaboration, and courage, uniting us in our passion for enhancing human experiences.

We are seeking experienced professionals to join our CRM transformation team. In this role, you will contribute as an individual or lead a team in Sales and Service Transformation engagements. You will develop work products and solutions, acting as a subject matter expert on Customer Experience (CX) and CRM consulting projects. Your expertise will be crucial in assessing client systems, processes, and engagement methods, visualizing solutions, and recommending optimal paths forward. The role also involves practice development, creating industry-specific assets, and driving new business through consultative selling.

- Conduct comprehensive assessments of client systems, processes, and customer engagement strategies. - Develop and visualize client problem scenarios, crafting compelling narratives and recommending strategic solutions. - Execute requirement gathering, document analysis, process modeling, and use case definition. - Stay abreast of the latest CRM industry trends, emerging technologies, and best practices. - Contribute to practice development, including creating CRM industry assets and new consulting offerings. - Drive new business development through consultative selling.

- Proven experience in CRM consulting, with a strong understanding of the Salesforce platform. - Demonstrated experience with Salesforce customization and configuration. - Excellent communication and project management skills are essential. - Ability to work with clients to understand business requirements and design tailored Salesforce solutions. - Experience decomposing high-level requirements into functional requirements and user stories. - Collaborate effectively with business stakeholders for requirement validation and documentation. - Drive requirement review and rationalization sessions with solution architects. - Strong industry knowledge in sectors such as Banking, Finance, Energy, or Retail is a plus. - Ability to maintain a healthy work-life balance with flexible work arrangements and remote options.