Join the Global Finance Information Center (GFIC) as a Credit & Collections Manager, specializing in Spanish for LAD countries. This pivotal role within Accounts Receivable focuses on optimizing the cash application process, ensuring accurate and timely identification and application of customer payments. You will be instrumental in resolving payment discrepancies and supporting seamless financial operations across multiple regions.

This position offers the opportunity to lead a dedicated team, drive operational excellence, and implement continuous process improvements. Your expertise will directly contribute to efficient cash posting and robust financial controls.

Oversee cash application operations for LAD countries, ensuring precise and prompt application of customer payments to AR invoices. Manage the resolution of unapplied cash, unidentified receipts, short payments, and overpayments. Lead a team of 7-8 employees, setting priorities, monitoring performance, and fostering a culture of development and adherence to processes.

Conduct root-cause analysis for recurring payment issues and implement effective process improvements to enhance accuracy, efficiency, and controls. Collaborate closely with customers, Collections, AR, Sales, and other stakeholders to resolve account issues and act as an escalation point for complex payment-application challenges.

Proven experience in managing a team of approximately 7-8 employees or a similar operational team is essential. Demonstrated hands-on experience with Cash Application and customer payment processing is required, including the ability to manage resolutions for various payment discrepancies. Fluency in Spanish is necessary for effective communication with LAD customers.

Experience in managing account/payment reconciliations and supporting month-end activities is crucial. The ability to monitor team performance, operational controls, and to identify and resolve operational risks is expected. Strong analytical skills for root-cause analysis and process improvement are highly valued.