Join our team as a Portuguese-speaking Analyst to enhance global Accounts Receivable Cash Applications for LAD countries. This role is crucial for ensuring precise and prompt processing of customer payments, accurately applying and reconciling receipts against invoices, and resolving common payment application issues. Maintain impeccable customer accounts within established guidelines, internal controls, compliance standards, and service-level agreements, escalating complex matters as needed.

Apply and allocate customer payments accurately to invoices and accounts, adhering strictly to established procedures and controls. Investigate unapplied or misapplied payments, identify routine discrepancies, and collaborate with relevant teams for resolution. Conduct thorough customer account and payment reconciliations, ensuring accuracy of receipts and outstanding balances with supporting documentation. Process standard payment-related activities, including refunds and chargebacks, in accordance with defined procedures. Address routine inquiries from customers and internal stakeholders concerning payments, invoice application, and account balances. Partner with Collections, Accounts Receivable, Sales, and other Finance teams to resolve standard cash application issues. Identify and escalate transaction errors, recurring problems, process gaps, and system issues. Maintain accurate records and operational reports while consistently meeting SLAs, control, compliance, and process requirements.

Essential: Proficiency in Portuguese for effective customer and stakeholder communication. Demonstrated experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations. Practical experience applying customer payments and resolving discrepancies. Proven ability in account/payment reconciliations and variance investigation. Strong attention to detail ensuring accurate transaction processing within defined SLAs. Capability to work effectively within SOPs, internal controls, and approval workflows. Skill in identifying routine versus complex issues and escalating appropriately. Excellent collaboration and communication skills for cross-functional teamwork.

Preferred: Experience supporting LAD/Latin America customers or Finance operations. Background in a global shared-services, GFIC, GBS, or captive Finance environment. Familiarity with Oracle ERP or other ERP/cash-application systems. Experience with refunds, chargebacks, payment-on-account, or complex payment matching. Involvement in process improvement, operational reporting, or automation initiatives. Experience working with multinational customers and distributed Finance teams.