This role is integral to managing customer payment activities for LAD countries, ensuring accurate application to Accounts Receivable invoices. You will be the primary point of contact for investigating and resolving discrepancies such as unapplied cash, unidentified receipts, short payments, and overpayments.

Collaboration is key, as you'll work closely with Spanish-speaking customers, Collections, AR, Sales, and other internal teams. Your contributions will support timely and accurate cash posting, alongside essential tasks like reconciliations, month-end support, and record maintenance. A focus on process improvement and root-cause analysis is also expected.

• Oversee customer payment activities for designated LAD countries. • Identify and accurately apply customer receipts to relevant AR invoices. • Guarantee prompt and precise cash posting. • Maintain comprehensive records and supporting documentation for customer payments. • Research and resolve issues including unapplied cash and unidentified receipts. • Address short payments, overpayments, and other payment discrepancies. • Liaise with stakeholders to secure necessary payment or remittance details. • Partner with customers and Collections to clarify payment allocation. • Collaborate with Accounts Receivable, Sales, and internal teams to resolve account discrepancies. • Leverage Spanish-language skills to support LAD customer payment operations.

• Essential Spanish-language proficiency for effective customer and operational interactions. • Proven experience in Cash Application and customer payment processing. • Demonstrated ability to accurately identify and apply customer payments to AR invoices. • Experience or capability in payment and account reconciliation. • Strong skills in investigating and resolving: - Unapplied cash - Unidentified receipts - Short payments - Overpayments - Payment discrepancies • Excellent collaboration skills with customers, Collections, AR, Sales, and other stakeholders. • Ability to meticulously maintain accurate records and reporting. • Capacity to support month-end activities effectively. • Robust attention to detail and proficient problem-solving capabilities.